PART B. REDOTPAY CARD
If you ordinarily reside outside Singapore, you acknowledge and agree, and the Group reserves the rights in its absolute sole discretion, to route the RedotPay Card Services through different members of the Group (including through Redotpay Technology Pte. Ltd.), the Services of which may be subject to different terms and conditions due to the requirements and restrictions under local Applicable Laws. Accordingly, depending on the member of the Group which provides the RedotPay Card Services specific to a transaction, the terms of conditions applicable to users of RedotPay Card may comprise of these terms and conditions under Part B of these Terms, Terms and Conditions for Singapore cards (Non-Singapore Resident Cardholders) and all incorporated policies. Please review these terms carefully. By using the RedotPay Card Services, you agree to be bound by the abovementioned terms and conditions.
This Part B only applies to RedotPay Card Services, including the Card Issuance Services.
If you ordinarily reside in Singapore, the terms and conditions applicable to users of the RedotPay Card comprises of the Terms and Conditions for Singapore cards (Singapore-Resident Cardholders) and all incorporated policies.
(a) purchase of goods or services from Merchants worldwide which accept payments by a RedotPay Card, in accordance with the relevant Card Network Rules;
(c) cash withdrawals from ATMs, subject to the availability and terms of such services; and
(d) other transactions that may be conducted using a RedotPay Card, all in adherence to these Terms.
The RedotPay Card is a card issued under the Card Issuance Services. The RedotPay Card can be used to pay for goods and services at retailers which accept cards issued under the relevant Card Network. The RedotPay Card may also be used to withdraw cash through ATMs outside of Hong Kong which accept cards issued under the relevant Card Network.
(b) Pre-authorisation of Card Transactions
Card Transactions made on your RedotPay Card will be settled by the Group on the relevant Card Network. You authorise (i) the Group to freeze your Acceptable Tokens in your Custodian Wallet or your Locked Tokens in your Smart Contract Vault (as the case may be); and/or (ii) the Group to freeze your Virtual Account Deposits in the Virtual Account, with an amount equivalent to the Settlement Amount.
(c) Conversion and Deduction
When a Card Transaction is made, you authorise the Group to convert (where applicable) and deduct (i) the Acceptable Tokens from your Custodian Wallet or, as the case may be, the Locked Tokens from your Smart Contract Vault, and/or (ii) the Virtual Account Deposits from your Virtual Account (as the case may be) (in each case, "Settlement Assets") with an amount equivalent to the Settlement Amount in respect of the relevant Card Transaction into any stablecoins or fiat currencies ("Converted Assets") at the discretion of the Group, with reference to the prevailing market exchange rate between the Settlement Assets and the relevant Converted Assets at the time of such conversion as may be applied at the discretion of the Group, and to apply the relevant Converted Assets for the settlement of the Card Balances associated therewith.
25.4 As a registered user of the App, you may make a request to the Group for the issuance of a RedotPay Card to you. A RedotPay Card will be issued to you upon approval of such request by the Group. Activation of the RedotPay Card must be completed through the App. The Group reserves the right to decline your request for issuance of a RedotPay Card, or to revoke at any time any RedotPay Card already issued for whatever reason.
25.5 You acknowledge that each physical RedotPay Card is and remains at all times the property of the Group and you shall:
(a) exercise all due care and diligence in the custody, care and use of the RedotPay Card;
(b) not tamper or allow anyone to tamper, with the RedotPay Card;
(c) not permit the RedotPay Card to be used in any unauthorised manner, including sharing the use of the RedotPay Card with another person;
(d) not intentionally deface or damage the RedotPay Card; and
(e) not affix, print or attach anything or matter onto the RedotPay Card or otherwise alter, remove or replace any notice, logo or design on the RedotPay Card.
25.6 Unless earlier terminated or cancelled, each RedotPay Card shall be valid for such period as may be determined by the Group and as indicated on the App. If you have used the RedotPay Card in the period of one month before its expiry date, we will send you an email to inform you that we will automatically renew the card; provided that the Group may charge a renewal fee as may be determined by the Group and as indicated on the App and you agree and acknowledge that such fee may be debited from your Wallet Balance, Smart Contract Vault Balance and/or the Virtual Account Balance (as applicable), deducted at the settlement of your Card Balances or otherwise charged to you separately. These Terms will continue to apply to the new card. If you decide not to renew the existing RedotPay Card, please contact us via the App.
25.7 You are responsible for all Card Transactions incurred on your RedotPay Card. You shall not use your RedotPay Card in relation to any transaction or activity which is illegal or prohibited under Applicable Laws in the jurisdiction where such transaction or activity is effected or in your country of residence. You shall be liable for all Card Transactions whether or not executed with your knowledge or authority, regardless of how such transactions were effected, including without limitation where arising in connection with any negligence on your part. In this regard you acknowledge the risk of unauthorised Card Transactions being carried out and accept the risk of such unauthorised Card Transactions.
25.8 You shall keep the Card Data of all your RedotPay Card strictly confidential and not share the Card Data with any persons other than as necessary to conduct a transaction. When sharing Card Data with Merchants, you will take all precautions to ensure the security and continued confidentiality of the Card Data. For the avoidance of doubt, providing Card Data in clear text over fax, email or other unencrypted or otherwise unprotected media is not considered to be secure. Neither of us, nor our respective affiliates, shall under any circumstances be liable to you for unauthorised transactions caused by your failure to keep the Card Data secure.
25.9 You shall promptly notify us without undue delay upon discovering that there has been any:
(a) inappropriate or unauthorised disclosure of and/or use of your PIN and/or any of the Card Data; and/or
(b) inappropriate or unauthorised access to and/or use of any of the Services effected using your PIN and/or any of your Card Data,
and you shall promptly take such steps as may be specified by us in relation to the foregoing matters (including to change your PIN).
26. CHARGEBACK
26.1 You shall contact us at support@redotpay.com without undue delay in the event of any dispute regarding the validity of any Card Transaction or request for Chargeback no later than 60 days after the transaction date in respect of a dispute to be reviewed and raised. We will assist you in resolution of the dispute or direct such request to the Merchant or the relevant Card Network for processing.
26.2 You will be required to comply with the relevant Card Network Rules in relation to such dispute or Chargeback request, including furnishing a written explanation of the dispute or Chargeback request and/or a copy of the related sales transaction receipt and any other information and supporting documents that the Group and/or the relevant Card Network may require.
26.3 The Group reserves the right to investigate any disputed transaction. In the event of any investigation by the Group or competent authority, you agree to assist and cooperate by providing the Group with any additional information and/or documentation.
26.4 If evidence reasonably concludes that any disputed transaction is either a result of your wilful default, fraud or negligence, or in compliance with these Terms, you agree and authorise us to deduct the amount from the disputed transaction and any such associated charges and fees from your Custodian Wallet or from your Smart Contract Vault by means of the Smart Contract or from your Virtual Account by means of bank transfer or otherwise.
26.5 Any fees imposed by the Group and/or the relevant Card Network for the processing of such dispute or Chargeback request may be deducted from your Wallet Balance, Smart Contract Vault Balance and/or Virtual Account Balance (as applicable) or claimed from you and shall not be refundable for any reason whatsoever.
26.6 You hereby agree and accept that (a) the Group and/or the relevant Card Network may, but are not obliged to (whether under these Terms or otherwise) assist you with or process your dispute or Chargeback request; and (b) the decisions of the Group and/or the relevant Card Network on all matters relating to or in connection with such dispute or Chargeback request is final and conclusive and binding on you for all purposes unless otherwise provided in such terms, conditions, rules, procedures and/or guidelines as may be issued by the relevant Card Network from time to time. You acknowledge and agree that the repayment of any amount previously charged to your RedotPay Card may be subject to such terms, conditions, rules, procedures and/or guidelines as may be issued by the relevant Card Network from time to time.
26.7 In any event, you acknowledge and agree that the Group and the relevant Card Network shall not be liable to you in respect of any matter relating to or arising out of such dispute or Chargeback request.
27. CARD USAGE
27.1 The RedotPay Card is intended to function and operate as a credit card, and is categorised as a credit card under Hong Kong laws and regulations; hence usage thereof shall be dependent on the credit limit assigned to you by the Group and the other Card Limits set by the Group. For RedotPay Card users in other jurisdictions, due to the differences in the local laws and regulations under the applicable jurisdictions, the RedotPay Card may be categorised otherwise under such other jurisdictions - such categorisation does not affect the functionalities and operations of the RedotPay Card.
27.2 The RedotPay Card is only accepted by Merchants participating in the relevant Card Network. The Group will not authorise any transaction for an amount larger than the credit limit or which otherwise exceeds any other Card Limit.
27.3 You can use your RedotPay Card to purchase goods and/or services from a Merchant either online or at a point of sale (POS) terminal that accepts the RedotPay Card. You will need to follow the instructions on the relevant website or point of sale machine to perform the RedotPay Card purchase. This may involve you entering the details of the RedotPay Card (the card number, expiry date and CVC number) or your RedotPay Card PIN number.
28. CARD BENEFIT
28.1 The Group may offer different benefits for the RedotPay Card from time to time at its sole and absolute discretion. The Group may introduce new benefits or vary or withdraw any benefit without prior notice. The Group has the right to set, exclude or withdraw any Account which may be linked or used in connection with any card benefit.
28.2 Card benefits may include the following (or any of them):
(a) mobile or contactless payment function;
(b) rewards and privileges;
(c) instalment plans for purchasing goods or services from designated Merchants; and
(d) any other benefits that we may notify you from time to time.
28.3 You may be required to make separate application to obtain some benefits.
29.1 Cardholders may use their RedotPay Cards to withdraw cash from ATMs ("ATM Withdrawal Services") which accept RedotPay Cards. You shall follow the instructions on the ATMs to perform any such withdrawal. These instructions may involve entering your RedotPay Card PIN number. Any such withdrawal will be subject to such limits as may be prescribed by the Group or otherwise from time to time.
29.2 ATM Withdrawal Services will be subject to such Fees as may be prescribed by the Group from time to time, and such Fees may be adjusted by the Group at its sole discretion from time to time without notice. Please note that fees may also be charged by ATM providers in respect of any withdrawal, in respect of which the Group will have no control and will not be responsible.
29.3 The Group shall not be liable to you or any other person in respect of any losses, damages or liabilities (including but not limited to tax liabilities) incurred as a result of, or otherwise in connection with, any withdrawal from the ATMs or any related digital asset or currency conversion.
